Troubleshooting & FAQ

Pro features still locked

What to check when Pro features don't unlock.

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Installed TuneSera Pro but still seeing PRO badges or locked options? Work through these checks.

  1. Both plugins are active. In Plugins, check that TuneSera Internet Radio Directory and TuneSera Internet Radio Directory Pro are both active. Pro needs the free plugin.
  2. Your license is activated. Go to TuneSera → Account and confirm the license is active. If not, enter your license key. See Activate and manage your Pro license.
  3. Your license hasn’t expired. Annual licenses need renewing to keep Pro features and updates.
  4. Both plugins are on the same version. Update both from Dashboard → Updates.
  5. Clear caches and reload the page.

When Pro is active and licensed, every PRO badge disappears from TuneSera.

Still locked? Contact the WPSera team with your license email and site address.

Still stuck?Our team usually replies the same day. Open a private ticket and we'll help you sort it out. Open a ticket