7-day money-back guarantee

01Our policy

WPSera offers a Strict “Money Back Guarantee” on paid plugins and licenses, such as TuneSera Pro. If, within 7 days of your purchase, the product has a bug or problem that we are unable to resolve, we will refund your payment in full.

We are a small team and we stand behind our work. This policy exists so you can buy with confidence, and so we get the chance to fix anything that isn’t working.

02When you qualify for a refund

You are eligible for a refund when all of the following are true:

• You request it within 7 days of the purchase date.
• The product has a bug or technical problem that stops it from working as described on its product page or in its documentation.
• You contacted us through the support portal or by email, shared the details we needed, and we were unable to resolve the problem.

03When a refund doesn’t apply

Because this is a bug-based guarantee, refunds are not available for:

• Changing your mind, or no longer needing the product.
• Features the product doesn’t have, or that were not described on its product page. Please check the feature list, documentation or the free version before buying, or ask us first.
• Problems caused by another plugin, theme, hosting setup or service that we don’t control, or by changes to the product’s code.
• Problems you didn’t report to us, or where we weren’t given a fair chance to help (for example, no reply to our questions).
• Requests made after the 7-day window has closed.
• Free products, which have nothing to refund.

04How to request a refund

1. Open a support ticket in the support portal (or email [email protected]) and describe the problem: what you expected, what happened, and the steps to reproduce it.
2. Work with us on a fix. We may ask for details such as your WordPress and PHP versions, error messages or a screenshot.
3. Ask for the refund within 7 days of purchase if we couldn’t resolve the problem. Include your order or license details.

We reply within one business day. If a fix needs a little longer than the 7-day window and you reported the problem inside it, your request stays eligible.

05How refunds are processed

Purchases are handled by our reseller and payment partner, Freemius. Approved refunds are issued through Freemius to the original payment method, in the original currency. Banks and card issuers usually show the refund within 5–10 business days.

When a refund is issued, the related license is cancelled and Pro features stop working. Your site keeps running on the free version of the plugin where one exists, with your content and settings in place.

06Renewals, upgrades and lifetime licenses

• Lifetime licenses are covered by the same 7-day guarantee from the purchase date.
• Annual licenses renew automatically so updates and support continue. You can cancel automatic renewal at any time before the renewal date from your account or by contacting us.
• If you were charged for a renewal you didn’t intend, contact us within 7 days of the charge and we will help.
• Upgrades (for example, more sites) are covered from the date of the upgrade payment.
• Discounted purchases (coupons and seasonal offers) follow the same policy.

07Custom work

Custom projects from SeraLab (custom plugins, features and websites) are not covered by this policy. They follow the quote and agreement for that project.

08Questions

Not sure whether a product fits your site? Ask us before you buy at [email protected] and we will give you an honest answer. This policy is part of our Terms of Service.